At Eric Digital, customer satisfaction is at the heart of everything we do. We want you to love your purchase, but if something isn’t quite right, we’re here to make the return process as smooth and stress-free as possible. Please read through our policy below for full details on returns, exchanges, and refunds.
1. Return Window
We accept returns within 30 days of delivery. To be eligible, your return request must be submitted within this 30-day period starting from the date your order is marked as delivered. Requests submitted after this window may not be accepted, except where required by applicable law.
2. How to Initiate a Return
To start a return, please contact our customer support team at Support@ericdigital.website within 30 days of delivery. When reaching out, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item (if applicable, especially for damaged or incorrect items)
Once we receive your request, our team will review it and provide you with detailed return instructions, including the appropriate return shipping address.
Please note: All returns must be sent by mail. Items returned without prior approval or sent to an incorrect address may not be accepted, and we cannot guarantee a refund for unauthorized returns.
3. Item Condition Requirements
To qualify for a return, items must meet the following conditions:
- Unused, unworn, and in the same condition that you received them
- Returned in original packaging, including all accessories, tags, protective cases, cleaning cloths, manuals, and inserts
- Free from signs of wear, scratches, stains, damage, or alterations
Items that do not meet these requirements may be denied a refund, or a partial refund may be issued at our discretion based on the condition of the returned item.
We recommend securely packaging items for return shipping to prevent damage during transit, as items damaged during return shipping due to inadequate packaging may not be eligible for a full refund.
4. Return Shipping Costs
Change of Mind / Customer Remorse
If you’ve changed your mind, ordered the wrong item, selected an incorrect size or style, or simply no longer want the product, you are responsible for the cost of return shipping. Please note that original shipping fees (if applicable) are non-refundable, and this amount will be deducted from your total refund if shipping was a separate charge.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. Be sure to include clear photos or video showing the issue, along with your order number. Once we’ve verified the issue, we will arrange a return at no additional cost to you and provide a replacement, exchange, or full refund based on your preference and product availability.
5. Restocking Fees
We’re happy to let you know that we do not charge any restocking fees on eligible returns.
6. Refund Processing
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility requirements outlined above. We will then notify you via email regarding the status of your refund — whether it has been approved or rejected.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
If your return is rejected (for example, due to item condition), we will notify you of the reason and may offer to ship the item back to you at your expense.
7. Exchanges
If you’d like to exchange an item for a different size, color, or style, please contact our support team. Exchanges are subject to product availability. If the item you want is unavailable, we will issue a refund instead, in accordance with the terms of this policy.
8. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check your bank account or credit card statement again, as processing times can vary. If the refund still doesn’t appear, contact your credit card company or bank, as it may take additional time for them to officially post the refund. If you’ve done this and still have not received your refund, please contact us at Support@ericdigital.website and we’ll be happy to look into it for you.
9. Non-Returnable Items
For hygiene, safety, and other reasons, the following items may not be eligible for return or refund:
- Used or worn items
- Items damaged due to misuse, mishandling, or normal wear and tear
- Items missing original packaging, tags, or accessories
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Gift cards and digital products (where applicable)
If you have any questions about whether a specific item qualifies for return, please contact us before placing your order or before sending an item back.
10. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate the cancellation and issue a full refund. Once an order has been shipped, it cannot be canceled, but you may initiate a return once you receive the item, in accordance with this policy.
11. Need Help?
Our customer support team is always happy to help with any questions about your order, returns, or refunds. Don’t hesitate to reach out — we’re committed to ensuring you have a positive experience with Eric Digital.
12. Contact Information
Business Name: Eric Digital
Business Email: Support@ericdigital.website
Phone: +1 616 255 7008
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 117 Union St, Adrian, MI 49221, USA
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