We currently ship within the United States only.
Orders are typically processed within 1–2 business days. Once shipped, delivery takes approximately 4–6 business days, making your estimated total delivery time 5–8 business days from the date of purchase.
We charge a flat free shipping all orders within the United States, regardless of order size or quantity.
Once your order has been shipped, you will receive an automated confirmation email containing your tracking number. Tracking information usually becomes active within 24–48 hours of shipment.
Yes! We accept returns within 14 days of delivery. Items must be unused and returned in their original condition with all original packaging and accessories. Please contact our support team to initiate a return before sending anything back.
If you changed your mind or ordered the wrong item, return shipping costs are the responsibility of the customer. However, if your item arrived damaged, defective, or incorrect, we will cover the return shipping at no cost to you.
Once we receive and inspect your returned item, approved refunds are processed back to your original payment method within 10 business days. Processing times may vary depending on your payment provider.
We’re sorry to hear that! Please contact us within 7 days of delivery at Support@ericdigital.website with your order number and clear photos of the issue. Once verified, we will arrange a replacement, refund, or appropriate resolution as quickly as possible.
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order is processed or shipped.
Absolutely. All transactions on Eric Digital are processed through secure, encrypted third-party payment providers.
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