At Eric Digital, we are committed to providing our customers with a secure, simple, and convenient payment experience. Below you will find everything you need to know about the payment methods we accept, how your transactions are protected, and what to do if you encounter any payment-related issues.
1. Accepted Payment Methods
We currently accept the following payment methods for all orders placed on our website:
- PayPal — Pay securely using your PayPal account balance, linked bank account, or card on file.
- Venmo — A fast and convenient option for customers who prefer to pay via the Venmo platform.
We are continuously working to expand our payment options to make shopping with us as easy as possible. Additional payment methods may be added in the future, so check back for updates.
2. Payment Requirements
All payments must be made in full at the time of purchase. We do not currently offer installment plans, buy-now-pay-later options, or deferred billing. Your order will not be confirmed or begin processing until full payment has been received and verified.
3. Payment Security
Your security is our top priority. All transactions made on our website are processed through trusted, industry-standard third-party payment providers that use SSL (Secure Socket Layer) encryption technology to protect your financial information during transmission.
Eric Digital does not store, collect, or have direct access to your complete payment information, including full card numbers, bank account details, or PayPal/Venmo login credentials. All sensitive payment data is handled exclusively by our payment processors in accordance with their own security standards and privacy policies.
We strongly recommend that customers:
- Use a secure and private internet connection when placing orders
- Never share their PayPal or Venmo login credentials with anyone
- Log out of payment accounts after completing a transaction on shared devices
- Enable two-factor authentication on their PayPal and Venmo accounts for added security
4. Order Verification
For security purposes, some orders may require additional verification before we begin processing. This is done to protect both our customers and our business from fraudulent activity.
If your order requires verification, a member of our support team will contact you directly using the email address or phone number provided at checkout. You may be asked to confirm certain details related to your order or payment. We appreciate your cooperation and understanding, as this process helps ensure your transaction is safe and legitimate.
Orders that cannot be verified may be canceled and refunded at our discretion.
5. Currency
All prices displayed on our website are listed in USD (United States Dollars). If you are purchasing from outside the United States, please note that your payment provider or bank may apply currency conversion fees or exchange rate adjustments. Eric Digital is not responsible for any additional fees charged by your bank or payment provider as a result of currency conversion.
6. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email at the address provided during checkout. This email will include your order number, a summary of the items purchased, and your billing and shipping information.
If you do not receive an order confirmation email within a few hours of placing your order, please check your spam or junk folder. If it is not there, contact our support team and we will look into it for you.
7. Failed or Declined Payments
If your payment is declined or unsuccessful, we recommend the following steps:
- Double-check that your PayPal or Venmo account has sufficient funds or a valid linked payment method
- Ensure that your PayPal or Venmo account is in good standing and not restricted
- Verify that your billing information matches what is on file with your payment provider
- Try logging out and back into your payment account before attempting again
- Contact your bank or payment provider directly, as they may have flagged the transaction for security reasons
If you continue to experience payment issues after trying the above steps, please contact our support team at Support@ericdigital.website and we will do our best to assist you.
8. Billing Information
Please ensure that the billing information you enter at checkout is accurate and up to date. Incorrect billing details can result in payment failures or delays in order processing. Eric Digital is not responsible for order delays caused by inaccurate billing information provided by the customer.
9. Fraudulent Transactions
Eric Digital takes fraudulent activity very seriously. Any suspected fraudulent transactions will be investigated and may be reported to the relevant authorities. Orders identified as potentially fraudulent may be canceled without prior notice. If you believe an unauthorized transaction has been made using your payment account, please contact your payment provider immediately.
10. Refunds to Original Payment Method
In the event that a refund is approved in accordance with our Return & Refund Policy, the refunded amount will be returned to the original payment method used at the time of purchase — either your PayPal or Venmo account. Refund processing times may vary depending on your payment provider, but are typically completed within 10 business days of refund approval.
Please note that original shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.
11. Contact Information
Business Name: Eric Digital
Business Email: Support@ericdigital.website
Phone: +1 616 255 7008
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 117 Union St, Adrian, MI 49221, USA
No products in the cart.